Hospitable Leadership e-book
€9,99 incl. BTW
Many companies strive to distinguish themselves through hospitality, but few reach the top. "Hospitality" often remains a vague, vague concept. Workgroups debate its meaning endlessly. Employees think it's nonsense: aren't we already hospitable?
In practice, the lack of hospitality is rarely the fault of employees. Leaders, both formal and informal, play a crucial role in creating a hospitable culture. This starts internally: employees feel welcome and encouraged to be hospitable. This book explains how to create a hospitable culture where employees enjoy working and guests are happy to return.
After completing the payment you can download the e-book (as a pdf file or epub file) via the link in the confirmation email.
Some companies excel in hospitality. Guests, customers, patients, and clients experience genuine personal attention. Employees are loyal and work with passion and enjoyment. They are intrinsically motivated to be hospitable.
How do they do that? Where do you begin? How do you develop a hospitable culture? How do you bring the theme to life? What pitfalls do most companies fall into, and how can you cleverly avoid them? This book answers these questions and provides the five keys to success.
Hospitable leadership isn’t complicated, doesn’t take much time, and provides an immediate boost, but it’s not for everyone. The book intersperses theory, concrete examples, and self-reflection with interviews with the Netherlands’ leading hospitality leaders. You’ll also gain exclusive access to an online treasure trove of checklists, videos, and tools.
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